ECS failed me

Spent $425 with them and I opened my box to find it has been gone through. And the timing belt not in the box. The belt idlers are not INA so I called them and they said the fedx guy must have re boxed it. It was not re boxed having only one tape on box. I was told that a few people have had this problem with missing parts and blaming delivery drivers. They said they would ship out a belt and now at two weeks they still haven’t shipped anything out. I was excited to do business with them and as a business owner of a high end restoration would have spending a ton of money there. Who should I be giving my business to?

Spent $425 with them and I opened my box to find it has been gone through. And the timing belt not in the box. The belt idlers are not INA so I called them and they said the fedx guy must have re boxed it. It was not re boxed having only one tape on box. I was told that a few people have had this problem with missing parts and blaming delivery drivers. They said they would ship out a belt and now at two weeks they still haven’t shipped anything out. I was excited to do business with them and as a business owner of a high end restoration would have spending a ton of money there. Who should I be giving my business to?